Augmented reality assistance

When there are problems, the technical support provided by the company must be timely and as effective as possible. All this is especially true when the subjects who have to collaborate are physically and idiomatically distant. With the support of augmented reality applied to technical support we can visually and in real time show our interlocutor on which components to intervene by highlighting points or objects on which to intervene directly on his mobile device whether it is a special viewer, a tablet or a smartphone. It is also possible to send him specific documentation in real-time and communicate with him via chat. All actions and conversations are recorded and can be used to generate a technical intervention report. No more waiting times for expert technicians to go on site but optimization in the on-time technical support process.

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